Executive VP Information Management & Lufthansa Group CIO, Deutsche Lufthansa AG
Pillars of Digital Transformation
Current Focus of Lufthansa Group IT to master critical technology assets by building a new, scalable and future proofed IT infrastructure, consolidating the vendor landscape by positioning the internal captive provider as key accelerator of the IT transformation and strengthening our cybersecurity resilience and IT continuity capabilities.
Going forward Lufthansa Group’s IT supports the business strategy by continuously improving stability and productivity as well as enabling flexibility, consolidation, innovation and efficiency. Advanced analytics and prediction for operational processes, a facilitation of a seamless customer experience across digital channels and increased usage of customer data group-wide are being extended.
Dr. Roland Schuetz has been Executive Vice President and Chief Information Officer (CIO) of the Lufthansa Group since February 2017. In this role, he is in charge of information technology of the entire enterprise and driving the digital transformation of the Lufthansa Group. The aim is to provide customers with state-of-the-art digital interfaces, mobile applications and convenient booking and handling processes across all airline brands and other business segments within the Group.
Schuetz (50) has more than 20 years of IT experience and has been working for the Lufthansa Group since 2005. He has a PhD in Physics and was initially Chief Operating Officer Infrastructure Services at Lufthansa Systems, an IT subsidiary of the Lufthansa Group. In 2010, he took over the responsibility for the IT area of the freight subsidiary Lufthansa Cargo, before he was appointed CIO of the largest business segment Lufthansa Passenger Airlines in 2014 and became CIO of all Lufthansa Group airlines in 2016. Prior to that, he has worked in the finance industry for over ten years and held various leadership positions in IT services organizations.